Shipping policy
Thank you for visiting and shopping at Creative Aesthetics Touches LLC (CatArts). All CatArts artworks are shipped from our studio in Muscat, Oman, and we are pleased to offer free delivery for our handcrafted premium artworks and painting boards under the following terms:
1. Order Processing & Handling Time
- Order Cutoff Time: 12:00 PM (GMT +04:00) Gulf Standard Time (Oman Time). Orders received after this time will begin processing the following business day.
- Handling Time: All premade painting boards are packaged and dispatched within 2 to 3 business days (Monday to Friday).
- Custom Orders: Shipping for handcrafted custom pieces is handled on a case-by-case basis. Final shipping costs and estimated delivery dates will be confirmed and agreed upon via email before production begins.
2. Shipping Rates & Transit Windows
We offer Free Tracked Shipping on all orders across our store. There are no hidden handling fees applied at checkout.
- Domestic Deliveries (Oman): 2 to 4 business days.
- Other Supported Countries Deliveries: 7 to 12 business days via premium trackable carriers (such as DHL Express or FedEx).
Please note: Transit timelines are estimates and exclude carrier logistics disruptions, extreme weather, or regional custom clearance inspections, but we will always support you with tracking information.
3. Tracking Your Artwork
Once your package is collected by the international carrier, a shipping confirmation email containing your tracking link will be sent instantly. You can track your shipment live at any point.
4. Packaging, Shipping Protection & Damage on Arrival
Original artworks are fragile and valuable. CatArts offers complimentary tracked shipping on all Original Artworks, which includes full shipping protection and insurance. We use premium protective packaging—including multiple protective layers, corner protectors, and heavy-duty boxes—and work exclusively with reputable couriers to ensure safe delivery. This insurance coverage is provided through our courier partners and is subject to their standard claim requirements.
If your parcel arrives with visible damage to the outside box, please take clear photos before opening and keep all original packaging materials. If you open the package and find the artwork itself is damaged, please photograph both the artwork and the packaging immediately.
Contact us at info@catarts.net within 72 hours of delivery with these photos. These steps are necessary to allow CatArts to process an insurance claim with the courier. CatArts will handle the entire claim process for you, and once verified, we will issue a full refund or arrange a replacement solution at no extra cost to you.
5. Customs duties, VAT and import taxes
Many countries charge customs duties, VAT or import taxes on international art shipments. These charges are set by your local authorities, not by CatArts.
– Our prices and shipping fees do not include any local taxes or import charges.
– The buyer is responsible for paying any duties or taxes required by their country.
To make this as smooth as possible, we:
– Provide a clear invoice and artwork description with the shipment.
– Use the correct HS code for original artworks where applicable.
– Support you with documents or information if your customs office asks for extra details.
If you have questions about possible charges, please contact your local customs office before ordering. We’re also happy to guide you based on our experience with previous shipments.
6. Delivery Address Adjustments, Wrong Address & Unclaimed Parcels
Please double-check your shipping address carefully before submitting your order. Due to safety restrictions on high-value fragile artwork, we cannot redirect packages or adjust delivery addresses once an order has been dispatched to the carrier. We do not deliver to P.O. Boxes.
CatArts is not responsible for parcels delayed, returned, or undelivered due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us as undeliverable or unclaimed, we may resend it, but additional shipping charges may apply.
Questions
If you have any questions about shipping, delivery times, or special requests (for example urgent gifts or deliveries to a hotel), please contact us:
We’re happy to assist you before and after your purchase.