Collector Services & FAQ
Investing in original art is a journey of trust. We have curated this guide to provide clarity on our artisanal processes, worldwide handling, and bespoke services.
All CatArts paintings are shipped in premium protective packaging designed for fine art. We use multi-layer cushioning, corner protection, moisture-safe wrapping, and impact-resistant boxes. For international shipments, we use DHL Express or FedEx to ensure fast, safe delivery with full tracking. Your artwork arrives ready to hang, with a Certificate of Authenticity.
Yes. Every artwork from CatArts is 100% original, handcrafted by our studio. We do not sell prints, reproductions, or AI-generated images. Each piece is signed by the artist and comes with a Certificate of Authenticity.
We just ship Oman, Saudi Arabia, UAE, Canada, and the United States. We offer complimentary shipping on all orders. The price you see is final—there are no hidden fees or shipping costs added at checkout. Full tracking is provided for every delivery.
Yes, CatArts offers custom artwork upon request. We can create personalized abstract art, color-matched pieces for your interior, and custom sizes (round or rectangular). Contact us with your idea, size, and preferred colors, and we will design a unique piece exclusively for you.
Each painting is handcrafted using professional artist-grade materials, including acrylic paints, mixed media (fabrics, recycled elements), and 3D / raised textures. Every artwork is built layer by layer to create depth, texture, and long-lasting color, often finished with protective varnish or resin.
We photograph our artwork in natural light without photo editing to ensure accuracy. However, small differences may occur due to your screen brightness or color settings. Most clients find the artwork looks even richer and more vibrant in real life than on a screen.
Domestic deliveries (Oman) typically take 2 to 4 business days. International deliveries to supported countries take 7 to 12 business days via premium trackable carriers like DHL Express or FedEx. Orders are processed within 2-3 business days.
If damage occurs in transit, please take clear photos of the damage and packaging and contact us within 72 hours. We will review the case and offer a solution, such as repair, replacement (if possible), or a refund.
Yes. If the piece is not suitable for your space, you can return it within 14 days for a full refund. The item must be in its original condition and packaging. Please note that we do not offer exchanges for our one-of-a-kind originals.
Avoid direct strong sunlight and high humidity (like showers). Dust gently with a soft, dry cloth. Do not use water, chemicals, or glass cleaners. For resin pieces, use a soft microfiber cloth only.
We use PayPal as our secure gateway, accepting all major credit and debit cards. For large projects or custom orders, bank transfers can be arranged upon request.
The product page clearly mentions if a frame is included. If it is not, and you prefer a framed version, contact us to discuss framing options and pricing.
Yes. Every original comes with a signed physical Certificate. Additionally, every piece is issued a digital Certificate of Authenticity as an NFT on the Base blockchain. This ensures immutable provenance. When the physical artwork is purchased, the blockchain record can be transferred to the buyer's wallet.
Yes. We collaborate with architects, interior designers, and hotels. For multiple artworks or project-based orders, we offer special pricing and custom collections. Please contact us with your project details.
Depending on your country, customs duties or import VAT may apply. These fees are collected by the courier or local customs office. CatArts is not responsible for these additional local charges.
We can usually reserve an artwork for a short period (3–5 days) depending on demand. Contact us directly to mention the artwork title you wish to hold.
As all pieces are one-of-a-kind, they cannot be duplicated. However, we can create a new custom piece inspired by the same colors, mood, and style, while maintaining its unique identity.
Yes. Send us a clear photo of your wall and measurements. We can create a simple digital mock-up showing the artwork in your space to help you imagine the final look.
For offices, choose artwork that feels professional, calm, and sophisticated. Abstract art, structured compositions, and elegant colors often work well in reception areas, meeting rooms, and executive spaces.
For a large wall, choose a statement piece or a coordinated set. The artwork should feel proportional to the wall and nearby furniture, usually covering around two-thirds to three-quarters of the visual area.